30 day money back guarantee.
If you are not completely satisfied with our hosting services, we offer 30 days money back guarantee. The guarantee is valid from the day the order is invoiced and covers all customers.
We can offer this guarantee because we know that our product covers far above the expectations people have of a web hosting. This does not apply you, we give you pleasing your money back.
Back payment covers hosting subscription. However, we can not refund domain fee, when a domain is always registered in your own name for a whole year at a time and your property.
99.9% uptime for your website.
We guarantee that the service has an availability of 99.9%. The availability of service are measurements per month.
Despite our competitive prices, we never compromise on the technical quality.
We operate our own computer systems and have thorough backup systems. Our servers, server and bandwidth are monitored around the clock, 365 days a year.
This warranty does not apply if the downtime comes the necessary and / or scheduled maintenance work, when given advance notice, which is set for Saturday 7:00 to 10:00 unless otherwise alert ahead.
To emphasize that we take seriously support we have the following support guarantees:
24 hour response guarantee during working hours 8:00 to 4:00 p.m..
48 hour response guarantee for night 4:00 p.m. to 8:00.
48 hour response weekend and holidays 0:00 - 24:00.
The guarantee only applies inquiries sent to support where you've got a case number in return and where the priority of your case is set to Normal. Phone support is open 8:00 to 4:00 p.m. if one does not have their own priority support agreement.
Hosting SLA agreement
Drifter you business-critical applications? Time is money? Or would you simply even quicker response? You should in that case choose one of our sla support agreements. Customers with sla agreement will be prioritized by contacting support,
Overview of SLA agreements.